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Frequently Asked Questions

What are my payment options?
We accept Visa, MasterCard, American Express & Discover through PayPal.  You can enter your payment information on PayPal's secure page, or simply log in to your PayPal account to complete your purchase.
A PayPal account is not required.
What will show on my credit card statement?
Your account history will show that you paid "WayneTradingCompany.com".
Will my credit card information be secure?
All transactions are secure and encrypted.
  At checkout, you will be re-directed to PayPal's secure pages.

Is my transaction information secure?
  
All information submitted through our website is strictly confidential.  Your e-mail address, name and mailing address will be held in the strictest confidence and will never be made available to any third party.

How long will it take to receive my order?
Usually, all orders are processed within 24 hours, and shipped within 2 business days.  *excluding weekends & holidays*  The Post Office says 2-3 days for Priority Mail anywhere in the continental United States, but we are not responsible for transit times after they have taken possession of the package.

Will the mail man be able to tell what I ordered?
We pride ourselves on security and privacy.  We ship EVERYTHING in plain packaging, or USPS Priority Mail boxes from the Post Office.  There will be no indication of what is in the package, on the label or on the package.


Do you provide tracking information?
We email tracking numbers immediately upon shipment.  You can enter that number at USPS.com to track your order's progress.  Please contact us if you haven’t received tracking information after 3 business days.

Can I order a product and ask you to ship it to someone else?
Yes.  We can ship your order to any address in the USA.

Do you ship to P.O. Boxes?
No.  Some of our merchandise is shipped directly from our suppliers.  They use USPS or UPS, at their discretion.  UPS does not ship to PO Boxes at this time.

Product availability / OUT OF STOCK item(s)?
Our site is updated with accurate inventory information daily.  Items do occasionally go "Out of Stock", and can take 2-6 weeks to arrive.  If an item shows as "Available", but is actually "Out of Stock", we will email you with the expected wait time.  You can then choose a refund, if you wish.

I received a broken or defective item.  What do I do?

Please contact us for return authorization before returning merchandise.

If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first.

Returns for non-defective, non-broken items must be made within 10 days.  There will be a 20% re-stocking fee on all non-defective/non-broken items.  Shipping will not be refunded on non-defective/non-broken items.  Returns cannot be accepted after 10 days.  Merchandise must be returned in it's original inner packing and must be in re-sellable condition.  Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged.  No credit will be given for items that do not meet these requirements.

If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.
 
I received a defective DVD.  What do I do?
Rarely, a DVD will arrive dead, and un-playable.  If you receive a damaged or defective DVD, please email us immediately.
Due to the ease of duplication, and sanitary reasonsDVDs are returnable ONLY if defective.

All returns require a Return Authorization Number.



All Bumper Sticker sales are final.  No refunds or returns.


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"Entrepreneurs and their small enterprises are responsible for almost all the economic growth in the United States."   -- Ronald Reagan
 
“A government big enough to give you everything you want, is big enough to take away everything you have.”  -- Thomas Jefferson